Your account and signing in
You sign in to ZX Live with your Zhmara X account: one email and password for ZX Live and every other Zhmara X app. The account itself (name, picture, email, password, two-step verification, devices) lives on auth.zhmarax.com; ZX Live keeps your company, your role and your data.
Signing in
Click Sign in (or open any ZX Live page). The Zhmara X sign-in page opens and shows Continue to ZX Live. Enter your Email and Password and click Sign in: you come back to ZX Live.
- Forgot your password? Click Forgot password? on the sign-in page and enter your email. You get a link to choose a new one; choosing a new password signs you out on every device.
- Didn't get the confirmation email? Use Send it again. You must confirm your email before you can sign in.
- After 5 wrong passwords the account is locked for 5 minutes.
- With two-step verification on, you then enter the code from your authenticator app (or a recovery code).
- Signed in to another Zhmara X app already? ZX Live opens without asking for the password again.
Account Manager pages
Click your picture at the top right and choose Account Manager.
| Page | What you can do |
|---|---|
| Profile | Change your Phone Number. Your name, picture and email show here; they are changed in your Zhmara X account. |
| My Zhmara X account | Opens your Zhmara X account: name, picture, email, password, two-step verification, signed-in devices and recent activity. |
| Company data | For the company owner: reset or delete the company (download a backup first from Settings › Data BackUp). See Backup, reset and delete. |
Two-step verification
Two-step verification asks for a 6-digit code from your phone after your password, so a stolen password alone isn't enough. Turn it on in My Zhmara X account › Two-step verification: scan the QR code with an authenticator app (Microsoft Authenticator, Google Authenticator, ...), enter the code it shows, and save the recovery codes somewhere safe. Each recovery code works once if you lose your phone.
If you lose your phone and have no recovery codes, you can't sign in. Keep the codes safe; Zhmara X support can turn two-step verification off after checking it's you.
Signing out
Click your picture, then Logout. You are signed out of ZX Live and of your Zhmara X account on this device. To sign out everywhere (for example a lost phone), use My Zhmara X account › Devices. Other ZX Live sessions then stop within about 15 minutes.